Caring for your car increases driving safety.
“Vehicle neglect – not getting your brakes checked, having worn out tires and ineffective wipers can cause accidents,” shared Suzuki Service Manager Rommel Cabanela. “Our after-sales service camps are, thus, our way of ensuring our customer’s safety.”
Dubbed ‘Suzuki @ work,’ the after-sales service camp, features a free 23 point check up for Suzuki vehicles.
“Many of our customers were not going back to their dealers to get their cars checked because their warranties expired. With Suzuki’s camp, even if your warranty expires, you can still get the full check up,” he stressed during the latest leg of Suzuki @ Work held last October 13 to 14 at Suzuki Auto Shaw.
Precision is key
The 23 point check list is followed to the letter by Suzuki personnel.
“It’s essential that we don’t miss anything. Our service camp is like an assembly line where the vehicle passes through three bays. At every bay, there is a team of technicians and mechanics checking a specific portion of the check list. Each team is supervised by a Suzuki engineer from Japan,” Cabanela added.
Every customer’s unit check up will include topping of fluids, checking of battery condition using a Computerized Battery Tester and checking of engine performance with the use of Suzuki Diagnostic Tool (SDT), all free of charge.
In the first bay, the vehicle’s general condition is checked. The aircon, windows, mirrors, wipers, and all the lights are among the areas examined in this stage. The hand and foot brake are also adjusted in the first bay. An inspection of the under chassis – front and rear brakes, transmission – follows.
Wheel bearing, the condition of tires and power steering hoses and fluids are also checked at the second bay. At the last station, Suzuki engineers will take an exhaustive look under the hood. The condition of the belts, engine and engine oil, as well as ignition timing are examined at the last bay.
The whole process is documented in a service check-list that accompanies the vehicle through the three bays. The check-list also serves as proof that the vehicle has gone through the service camp. Recommendations on specific areas of the unit that require servicing plus a 15 percent discount on parts on their next visit are also given to customers.
Cabanela stated that Suzuki is gearing up for more service camps. “We’re encouraging our customers to stay safe on the road by driving well-maintained vehicles. They can log on suzuki.com.ph to get the latest Suzuki @ Work schedules or call our customer care hotline 902 1001 for more information.